Yoyakul 利用規約

Article 1. Service Description

The Service is an automated appointment booking tool that operates via Instagram Direct Messages. It automatically responds to direct messages sent to the user's Instagram Business account, processes booking requests, and records appointment information in Google Calendar. The Service is provided as a cloud-based SaaS platform and requires no installation.

Article 2. Account

Users must register with accurate information and promptly update any changes. Only one Yoyakul account may be created per Instagram Business account. Users are responsible for managing their authentication credentials and must not allow third parties to use their account.

Article 3. Pricing Plans

The Service offers a Free Plan and a Paid Plan (¥2,200/month, tax included). The Free Plan allows up to 20 bookings. Upon the 20th confirmed booking, the automated response will be suspended. To continue using the automated response feature, a Paid Plan subscription is required. Login access and viewing of past reservations remain available. If an Instagram account that has previously used the Free Plan is re-registered, only the Paid Plan will be available.

Article 4. Paid Plan Subscription and Cancellation

The minimum subscription period for the Paid Plan is two months. To cancel, please submit a request via the cancellation form in the Yoyakul dashboard at least 3 days before the next renewal date. After the cancellation request is accepted, the Service remains available until the end of the current billing period. The automated response and dashboard will be suspended on the 1st of the following month.

Article 5. Payment

Paid Plan fees are charged monthly on the 1st of each month via credit card. In the event of late payment, a late fee of 3% per annum shall apply. Fees already paid are non-refundable regardless of the reason.

Article 6. Dependency on External Services

The Service utilizes Instagram (Meta Platforms, Inc.), Google Calendar (Google LLC), Vercel Inc., and Supabase Inc. The Company is not liable for any interruptions or limitations caused by API changes, outages, maintenance, or account suspensions of these external services. Use of these external services is subject to their respective terms of service.

Article 7. Disclaimer for Automated Responses

The automated response feature is provided as a booking assistance tool. The Company is not liable for any damages caused to users or their customers due to malfunctions, duplicate bookings, calendar synchronization delays, or undelivered messages. Users are responsible for final confirmation of booking details. The Service does not guarantee uptime.

Article 8. Data Ownership and Management

Booking data stored in Google Calendar belongs to the user's Google account and is managed under the user's responsibility. Data maintained by the Service (conversation state data, store configuration data, etc.) is used solely for the purpose of providing the Service. Upon account deletion, data held by the Company will be deleted within 30 days. However, identification information of previously used Instagram accounts will be retained after deletion for the purpose of preventing fraudulent use.

Article 9. Limitation of Liability

In the event of damages arising from the Service, the Company's liability shall be limited to the amount of fees paid for the most recent one month. This limitation does not apply in cases of intentional misconduct or gross negligence by the Company.

Article 10. Data Deletion

If a Free Plan user does not upgrade to a Paid Plan and the service remains unused for 30 days, the data held by us will be permanently deleted. If a Paid Plan is canceled, data will be retained for a period determined by us to facilitate potential re-subscription, and will be permanently deleted upon expiration of this period or upon explicit request from the user. In either case, reservation data stored in Google Calendar is not subject to deletion.

Article 11. Cookies

This Service stores authentication credentials and related information in the browser's local storage. Additionally, cookies may be used by authentication partners (Meta and Google) and the authentication infrastructure used by this Service for session management purposes. Please refer to each company's privacy policy for details.

Article 12. Governing Law and Jurisdiction

These Terms are governed by the laws of Japan. Billing dates and deadlines for the Service are based on Japan Standard Time (JST). Any disputes shall be subject to the exclusive jurisdiction of the Tokyo District Court or Tokyo Summary Court as the court of first instance.

Article 13. General

For matters not specified in these Terms, our Privacy Policy and other rules or guidelines established by us shall apply.

Notation Based on the Specified Commercial Transactions Act